If you are using Outlook 2007 or Outlook 2010 and the checkbox is grayed, you'll need to remove the email account and re-add it or make a new profile as you can't remove the Outlook Address Book service in these versions. If this is not checked but grayed in Outlook 2013, Outlook 2016, or newer, you'll need to make a new profile to fix it. If you have Microsoft Exchange accounts in your profile, each Exchange account's default contacts folder will be enabled as an address book and grayed out. In Outlook 2013 and up, the Show folder as an email address book should be checked and grayed out for the default address book. Is the box to Show this folder as an email address book checked? To do this, right-click the Contacts folder, choose Properties then Outlook Address Book. Make sure the Contact folder is enabled as an email address book. Is the Contacts folder enabled as an Address Book? Which contacts folder is selected in When opening the address book, show this address list first?.Open the Address Book using the Address Book button on the ribbon.Is the expected address book set as the default address book?
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